Leaders Create Employees’ Experience

Leaders must craft an experience for the employees and people they lead. This employee experience directly influences the product and experience that customers receive.

Employees Create Customers’ Experience

Employees are empowered to form the customer experience, informed by the experience they received from their leaders.

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Powered By Peer Coaching

Peer coaching is what holds it all together. Through peer coaching, employees can pass on the positive experience to each other, and keep the customer experience quality high!